Accessibility Policy

Futures Gymnastics: Accessible Customer Service Policy

1. Purpose

Futures Gymnastics is committed to providing a welcoming, inclusive, and accessible environment for all customers, including those with disabilities. This policy ensures that all staff provide services in a manner that respects the dignity, independence, and accessibility rights of every individual, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

2. Scope

This policy applies to all staff, volunteers, and contractors of Futures Gymnastics who interact with members, visitors, or the public.

3. Guiding Principles

Futures Gymnastics will ensure that our services:

Are accessible and inclusive to everyone.

Respect the independence of individuals with disabilities.

Communicate in a way that meets the needs of the person.

Respond promptly and effectively to feedback regarding accessibility.

4. Customer Service Practices

4.1 Communication

Staff will communicate clearly and patiently with customers with disabilities, using plain language or alternative formats when needed.

Staff will ask how best to assist a customer, rather than assume what they need.

Information can be provided in large print, electronic format, or verbally upon request.

4.2 Assistive Devices

Customers may use their own assistive devices (e.g., wheelchairs, hearing aids, mobility aids) while accessing services.

Staff will offer assistance if requested, without taking over the device.

4.3 Service Animals

Futures Gymnastics recognizes that some customers require the support of service animals to assist them in overcoming barriers, and that these animals are working animals.

Clients that require the assistance of service animals will be permitted full access to our facility, unless otherwise excluded by law.
4.4 Support Persons

Customers support person clients with a disability that require a support person will both be permitted full access to our facility and will not be prevented from having access to their support person at any time. All client confidentiality requirements and practices will also apply to support persons

Participants with a disability will be charged the appropriate program fee. Their support person is not required to pay any additional fees, but may be required to pay the Gymnastics Ontario Insurance fee, if participating in more than 3 visits to our facility..

Staff will collaborate with the support person as needed to provide accessible service.
4.5 Physical Accessibility

Facilities, including reception, washrooms, and gym areas, are designed to be accessible where possible.

Staff will assist in navigation if a customer experiences difficulty accessing a space.
4.6 Feedback Process

Customers can provide feedback about accessibility in person, by phone, or email.

All feedback will be reviewed promptly, and actions taken to address concerns.
5. Staff Training

All staff and volunteers receive mandatory training on accessibility, AODA requirements, and customer service practices for persons with disabilities.

Training is updated whenever policies or legislation changes.
6. Notice of Temporary Disruption

If a service, facility, or equipment becomes temporarily unavailable, staff will provide notice and alternative solutions whenever possible.
7. Policy Review

This policy will be reviewed annually to ensure compliance with AODA and ongoing accessibility improvements.
Futures Gymnastics welcomes your feedback by any of the following preferences;
By email: info@futuresgymnastics.com
In person: We are located in at 8-6991 Millcreek Drive Mississauga ON L5N 6B9
By Phone: 905-819-9042
In writing: 8-6991 Millcreek Drive Mississauga ON L5N 6B9
Or by any other format that meets the requirements of any persons with disabilities.
All feedback will be assessed by our administrative staff, and forwarded to the Executive Director and/or Owners for review Responses to customers regarding feedback will be addressed in a timely manner.

Last updated:06/05/2026